How preorder works

We make Evolve in small runs. Preorder lets us cut exactly what's wanted, rather than guessing and discarding the difference.

When you're charged

At the time you place the order, in full — not when it ships. We say so on the product page and again at checkout, because a charge you weren't expecting is worse than no sale.

When it ships

Each preorder item carries its own ship window, shown on its product page, in your bag, and on your confirmation email. We don't list an item for preorder until we can state that window.

If the date moves

Manufacturing slips sometimes. If a window moves, we email you before it passes — with the new date and the option to cancel for a full refund. You should never have to ask us where your order is in order to find out that it's late.

Cancelling

Email us any time before your preorder ships and we'll refund it in full, to the original payment method. No reason needed. Once it ships, our standard returns policy applies.

Orders with both

If your bag holds in-stock and preorder items together, the in-stock items ship straight away. You're charged once, and shipping is complimentary either way.

Anything we haven't answered here — just reply to your order confirmation and we'll come back to you.